How To Add Quote Button To Your Google Business Profile

With the recent changes to Google Business Profile, including the discontinuation of the chat feature, the process for adding a “Request a Quote” button has been adjusted. However, you can still add this functionality by following these updated steps:

Step-by-Step Guide to Adding a “Request a Quote” Button

Sign In to Google Business Profile:
- Log in to your Google account that is used to manage your business profile.
Check Eligibility:
- The “Request a Quote” button is available for specific business categories, primarily service-based businesses such as HVAC contractors, plumbers, and similar categories.
Enable Messaging (if applicable):
- Although chat is being phased out, ensure that your business profile is set up for customer interactions. While direct messaging might not be available, enabling other contact methods is crucial.
- Navigate to your business profile settings and make sure that your contact information, such as email and phone number, is up to date.
Activate the Quote Button:
- In your Google Business Profile dashboard, go to the “Customers” tab.
- Look for “Quote requests” settings.
- If available, turn on the option for quote requests. This setting might not be explicitly labeled but look for options related to customer inquiries or quotes.
Update Contact Information:
- Make sure your business profile includes accurate and prominent contact details, such as your phone number and email address.
- Include a call-to-action in your business description encouraging customers to request a quote via email or phone.
Alternative Solutions:
- If the quote button is not available, consider integrating a third-party solution:
  - Live Chat Software: Integrate a live chat widget on your website to facilitate quote requests directly from your site.
  - Contact Forms: Embed a contact form on your website specifically designed for quote requests.
  - Social Media: Utilise messaging features on platforms like Facebook or Instagram to accept quote requests.

Monitoring and Managing Requests

Notifications: Set up notifications to ensure you are promptly informed of new quote requests. This could be through email or via a CRM system if you have integrated one.
Respond Promptly: Quick responses to quote requests can significantly improve customer satisfaction and conversion rates.

Despite the discontinuation of the chat feature, you can still enable and manage quote requests through Google Business Profile by ensuring your contact details are up-to-date and leveraging alternative communication methods. Always provide multiple ways for customers to reach you and make it easy for them to request quotes.. If you need help with your presence on Google be sure to contact us.