How is Google’s new AI Mode changing how businesses appear in search?
Google’s AI Mode, also called the Search Generative Experience (SGE), is changing how search results appear. Instead of a list of links, users now see AI-generated summaries at the top. Many businesses are being pushed lower down and no longer noticed. Even websites that used to bring in regular traffic are now being skipped. If your business doesn’t appear in these summaries, your audience might not see you at all.
Here's What We Have Covered In This Article
Google’s New AI Mode: What Is It and Why It Matters
What is AI Mode?
AI Mode is Google’s latest version of search that uses generative AI to provide answers before showing website links. It collects information from different sources and gives a short summary to the user. This is a big part of Google’s ongoing search updates and a key feature of AI SERPs.
What powers it?
The system runs on Gemini 2.0. It handles complex queries and mixes content types like images, video, and text. It also expands search questions and highlights key parts of pages using methods like query fan-out and passage ranking.
What is query fan-out?
Query fan-out is like asking a librarian about “growth.” Instead of just looking for books with that word, they search for related ideas like business growth, plant growth, or personal development. Google’s AI explores every possible angle of a search and then brings together the most helpful information.
Where is it live?
Parts of AI Mode are already active in the UK. It’s appearing more often for a growing number of searches. Google plans to keep expanding it across industries and question types.
What this means for you
It’s not enough to have strong keywords. Google wants to see signs that your business is useful, trustworthy, and easy to understand. Clear content, structured data, and consistent reviews all help you appear in AI Overviews.
Pro Tip : Don’t just focus on traffic. Track impressions and mentions to see your real visibility in AI-driven results.
Book a Free SEO Visibility Audit
Find out how visible your business really is in AI search results. We’ll show you what’s missing and how to fix it.
Why Service Businesses Risk Being Overlooked
The visibility gap
AI often gives users what they want without needing to click anything else. So even if your site ranks well, people might never visit it.
Domain rank is less important
Your overall online reputation matters more. Google looks at your business as a whole – including mentions on other websites, reviews, and trusted profiles.
Emotional reality for SMEs
Many small business owners are confused. They’re following the same SEO rules as before, but seeing less traffic. The way AI now presents search results is a big part of the reason.
Real-world shift
Tools like SparkToro and SimilarWeb show fewer people clicking on page-one results. To stay visible, you need to appear in AI summaries, not just on the list.
Common mistakes that lead to invisibility
Plenty of businesses make avoidable errors that harm their visibility:
-
Relying on keyword rankings without using structured data or entity-based SEO.
-
Skipping review platforms and external citations.
-
Leaving outdated or inconsistent business profiles online.
-
Using old-school SEO tactics that no longer work well in generative search.
These issues make it harder for AI to recognise and feature your business.
Pro Tip: Keep your business profiles consistent across all platforms. It strengthens your presence as an entity in Google’s eyes.


